Shipping, Returns & Exchanges


SHIPPING:

AUSTRALIAN SHIPPING: 

Shipping starts from $6 for up to 2 bandanas. 

For all other orders, Australia Wide Shipping is charged at a flat rate of $9.95 per order, no matter how many items you purchase. 

We offer FREE SHIPPING Australia Wide on orders over $99. Subject to change.  

INTERNATIONAL SHIPPING:

We currently ship to New Zealand, USA, Canada & UK.

Shipping starts at $18 for up to 2 bandanas.  

For all other orders, International shipping is charged at $35 per order.

RETURNS:

We want you to be delighted with your That Dog Shop purchase!

We will happily exchange or refund any in stock item that is not custom made/made to order.  

Please note, all items with heat press vinyl or vinyl designs are custom made to order and are not eligible to be returned or exchanged unless faulty.  Please choose carefully and ensure that all spelling is correct prior to placing your order.  

If in doubt, please do not hesitate to contact us for sizing advice.

Return postage is to be paid by the purchaser.  If you are returning a faulty item, return postage will be reimbursed once the item has been returned to us and inspected.  

DISPATCH TIME FRAME:

Our priority is to ensure you receive your order as quickly as possible.

Due to the handmade or personalised nature of the majority of our items, your order may need to be made prior to sending.  

Our current turn around time is 1-5 business days.  

This is to allow your order to be made, packed, processed and posted.  Postage time is in addition to this.

We try our very best to get your order made as soon as possible, but during busy periods please allow up to 5 business days for dispatch.  

If you need your order by a certain date, please contact us first to see if it's possible.  We also highly recommend selecting and paying for Express Post in checkout.  Unfortunately once your item is posted, we can't guarantee shipping times so please order early to ensure on time arrival.  

Out of fairness for ALL customers, we process orders in the order they are received.  Express Post refers only to the service provided by Australia Post - we are unable to give priority processing to Express Post orders.