We ship to Australia & New Zealand. All shipping methods are tracked for your convenience.
At this time, local pick up is unavailable.
Shipping starts from $6 for up to 2 bandanas.
For all other orders, Australia Wide Shipping is charged at a flat rate of $9.95 per order, no matter how many items you purchase.
We offer FREE SHIPPING Australia Wide on orders over $99. Subject to change.
NEW ZEALAND SHIPPING:
Tracked courier shipping starts at $16 for up to 2 bandanas.
We want you to be delighted with your That Dog Shop purchase!
We will happily exchange or refund any in stock item that is not custom made/made to order.
Please note, all items with heat press vinyl or vinyl designs are custom made to order and are not eligible to be returned or exchanged unless faulty. Please choose carefully and ensure that all spelling is correct prior to placing your order.
If in doubt, please do not hesitate to contact us for sizing advice.
Return postage is to be paid by the purchaser. If you are returning a faulty item, return postage will be reimbursed once the item has been returned to us and inspected.
DISPATCH TIME FRAME:
Our priority is to ensure you receive your order as quickly as possible.
Due to the handmade or personalised nature of the majority of our items, your order may need to be made prior to sending.
Our current turn around time is 1-5 business days.
This is to allow your order to be made, packed, processed and posted. Postage time is in addition to this.
If you need your order by a certain date, please contact us first to see if it's possible. We also highly recommend selecting and paying for Express Post in checkout. Unfortunately once your item is posted, we can't guarantee shipping times so please order early to ensure on time arrival.