Shipping, Returns & Exchanges


SHIPPING:

AUSTRALIAN SHIPPING: 

Shipping starts from $6 for up to 2 bandanas. 

For all other orders, Australia Wide Shipping is charged at a flat rate of $9.95 per order, no matter how many items you purchase. 

We offer FREE SHIPPING Australia Wide on orders over $99. Subject to change.  

INTERNATIONAL SHIPPING:

We currently ship to New Zealand, USA, Canada & UK.

Shipping starts at $19 for up to 2 bandanas.  

For all other orders, International shipping is charged at $35 per order.

RETURNS:

We want you to be delighted with your That Dog Shop purchase!

We will happily exchange or refund any in stock item that is not custom made/made to order.  

Please note, all items with heat press vinyl or vinyl designs are custom made to order and are not eligible to be returned or exchanged unless faulty.  Please choose carefully and ensure that all spelling is correct prior to placing your order.  

If in doubt, please do not hesitate to contact us for sizing advice.

Return postage is to be paid by the purchaser.  If you are returning a faulty item, return postage will be reimbursed once the item has been returned to us and inspected.