COVID-19 Statement


We are all in extremely challenging times with the COVID-19 outbreak in Australia. I hope you and your family are keeping well.

COVID-19 has impacted on the way we run That Dog Shop - 

Dispatch times: 

Please allow up to 5-6 business days for your order to be made.  Orders are usually completed sooner but when ordering, please allow plenty of time in case of unforeseen circumstances.  

Postage: 

With the impact of COVID-19, we are unable to post daily at the moment.  Postage days will be Monday, Wednesday & Friday at this stage.  

Once your order is shipped, please allow up to 3 weeks for your order to arrive.  Of course, in many cases your order will arrive much sooner but unfortunately due to the high volume of parcels being processed by Australia Post at the moment, we cannot guarantee specific arrival dates. We'd love for all parcels to arrive within a few days but it's not something we have any control over. 

UPDATE 07/08/2020: Australia Post has just announced that they will be operating with one third less staff in Victoria due to the current Stage 4 lockdown.  Please bear with us during any delays - we will always try to ship your parcel as soon as possible to ensure it arrives at the earliest date.

We will keep you updated here with any changes.

That Dog Shop Team